A video documenting a tense interaction between a demanding passenger and a Southwest Airlines flight attendant has gone viral, with many praising the stewardess for the way she handled the increasingly stressful situation. Jeanette Hughes, who was also a passenger on the aircraft, shared a recording of the encounter to her TikTok account that has already racked up more than 3 million views.
In the video, a disgruntled woman is shown trying to instigate a one-sided argument with the flight attendant, who is doing her best to maintain her composure while the woman grows increasingly irritated. The difficult passenger rapidly fired off a list of demands to the flight attendant, first saying that her son needs to sit next to her and her husband also can’t be left sitting alone on the flight. The woman then hastily instructed the flight attendant to “throw that wherever” in regards to her carry-on bag, before telling her she needs to be buckled into her seat by the flight attendant because she is unable to do so herself
Understandably frustrated with the woman’s rude list of requests, the flight attendant told her, “You’re making so many demands of me,” before warning, “We’re not gonna have this chaos in the air.” The condescending passenger fired back another demand, telling the flight attendant, “just go take off.” She also blamed her disrespectful demeanor on her apparent disability, saying, “I’m hearing impaired so sorry if I sound chaotic.” The woman then went on to focus her attention on nearby passengers, telling the flight attendant that she overheard someone “using God’s name in vain” before claiming that she’ll finally “be quiet”. After all of the commotion, the flight attendant puts the woman’s seatbelt on in hopes of placating the situation. “I’m here to help, but I’m not gonna sit here and be berated,” the flight attendant reminded the woman a final time.
The video was marked with a disclaimer added by Hughes that said, “having a disability is not an excuse to mistreat other people.” Her caption describing the clip said, “This is so sad. Kudos to the flight attendants that kept their composure throughout the flight” along with the caption “#anotherkarensighting.” More than 3,000 TikTok users commented on the video, with many commending the flight attendant for remaining calm and professional while dealing with the overbearing passenger.
“Watching these videos I’ve truly looked and have a whole new respect for flight attendants! They deal with ALOT with no room to escape,” commented @dkeily1735. “She thinks [the flight attendant] is her servant? WTH? I have so much respect for flight attendants,” added @silvananap. The video’s connect section also saw a lot of former flight attendants joining in on the conversation. A user with the handle @vette897 said, “Flight attendant here. This every day all day, 32 yrs flying and in the last 5 yrs is almost impossible to enjoy [my] job any longer.” Another TikTok user, @northouflyguy, said, “35 years flying and 3 years ago I was done!!! Retired and don’t miss it ONE bit!”